Payment Methods

 

Credit Card Payment Process

We currently accept major credit cards for all online purchases, including Visa, MasterCard, etc.

Process Initiation

  • Selecting Products: Browse our online collections of indoor and outdoor furniture and add your selected items to your digital shopping cart.

  • Proceeding to Checkout: Once you navigate to the checkout page, you will be prompted to provide your accurate billing address and shipping destination.

  • Entering Payment Information: Select your preferred credit card type and enter your card details, including the cardholder name, card number, expiration date, and security code (CVV/CVC).

Payment Confirmation

  • Instant Authorization: Once you submit the order, our secure payment system verifies the details and authorizes the transaction in real time.

  • Order Notification: Upon successful payment, an on-screen confirmation displaying your unique order number will appear immediately.

  • Receipt Delivery: A comprehensive electronic confirmation receipt detailing your purchased items and the total charged amount will be sent to the email address provided during checkout.

Timing of Billing

Immediate Processing: Your credit card is charged immediately upon order placement and successful payment authorization. We do not place unauthorized pending holds or collect delayed payments.

Security and Data Protection

Credit Card Security

  • Advanced Encryption: We utilize industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology to encrypt all personal and payment information transmitted through our online store.

  • PCI Compliance: All transactions are processed through highly secure payment gateways that adhere strictly to the Payment Card Industry Data Security Standards (PCI-DSS).

  • No Storage of Sensitive Data: We do not store, process, or have access to your full credit card number or CVV code on our servers.

Our Privacy Policy

  • Data Safeguards: Your personal details, contact information, and billing records are treated with the highest level of confidentiality.

  • Protected Handling: We collect information solely for the purpose of processing payments, fulfilling orders, and providing efficient customer support. We do not sell or rent your information to outside parties.

Dispute Resolution

Resolution Services

  • Direct Assistance: If you notice any billing discrepancy, unauthorized charge, or unexpected transaction, we strongly encourage you to contact our customer support team immediately.

  • Prompt Investigation: We review all billing concerns thoroughly and work directly with you to resolve issues, correct errors, and process appropriate adjustments directly.

Additional Assistance

  • Dedicated Support: Should standard procedures not fully resolve a billing matter, our senior support representatives will review the case to ensure an equitable and satisfactory outcome.

  • Open Dialogue: We believe transparent communication is the most effective way to address any concerns regarding your orders and payments.

Communication and Support

Information Updates

  • Account Information: You are responsible for ensuring that your billing and contact details are current, complete, and accurate when placing an order.

  • Policy Modifications: Any operational updates to our payment procedures will be published directly on this page with the effective date reflected.

Pricing and Sales Tax Transparency

  • Billing Currency: All prices displayed on our online store are stated in United States Dollars (USD).

  • Clear Totals: The total cost presented at the final checkout screen includes the cost of the furniture and applicable shipping charges.

  • Sales Tax: Applicable state and local sales taxes are clearly calculated and itemized during the checkout process based on your designated shipping address. There are no hidden fees or unexpected charges added to your purchase.

Refund Processing and Crediting

  • Original Payment Method: All approved refunds are credited directly back to the original credit card used to place the initial order.

  • Processing Timeline: Once a refund is initiated by our team, it typically takes 1 to 5 business days for the funds to reflect on your credit card statement, depending on your card issuer's billing cycle.

Declined and Failed Transactions

  • Common Reasons: Transactions may be declined due to incorrect billing addresses, insufficient funds, invalid security codes, or automated fraud prevention triggers set by your card issuer.

  • Next Steps: If your payment fails, please verify your entered information or contact your card-issuing bank. You may also contact our support team for guidance on completing your online order.

Order Verification

  • Security Checks: To safeguard our customers against unauthorized purchases, certain orders may be subject to a routine verification check before fulfillment.

  • Information Request: In rare cases, we may reach out to verify that the order was authorized by the genuine cardholder prior to final processing.

Contact Information

If you have any questions, inquiries, or require support regarding your payment, please reach out to us using the details below:

Address: 六本木住友不動産六本木グランド夕ワ一16-2, 港区, 東京都 1060032, Japan
Phone: +81 3-6438-5120
Email: support@garolorelia.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)