Shipping policy

 

Delivery Scope

We exclusively ship to addresses located within the contiguous United States. Deliveries to addresses outside the United States are not supported.

Shipping Rates

Shipping charges are calculated based on your total order value:

  • Orders of $70.00 and above (including $70.00): Free standard shipping.

  • Orders under $70.00: A flat rate of $17.99 applies to the entire order.

Taxes and Fees

All applicable taxes and related fees are fully included in the product price displayed on our online store. You will not be charged any extra taxes or hidden fees at checkout or upon delivery; the price you see is the final price you pay.

Handling Time & Order Cut-off Time

  • Order Cut-off Time: 5:00 PM, Monday through Friday. Orders placed after 5:00 PM EST will begin processing on the following business day.

  • Order Handling Time: 1 to 3 business days (Monday through Friday, excluding public holidays). During this time, we verify order information, inspect inventory, pack your furniture, and transfer the package to the logistics carrier.

Transit Time

Estimated Shipping Time: 7 to 10 business days after the package has been dispatched from our facility.

Suggested Reporting Timeframe

For the most efficient processing, we kindly suggest inspecting your shipment and notifying us within 48 hours of delivery if any items arrive damaged, defective, or missing. Please note that this 48-hour timeframe is an operational recommendation to help us resolve inquiries swiftly; reporting an issue after this recommended timeframe does not limit, alter, or waive your statutory consumer rights.

Logistics Carriers

We work with reputable freight and parcel carriers to ensure your furniture is delivered safely. Deliveries are primarily handled by:

  • UPS

  • FedEx

  • DHL

  • Other qualified freight carriers, depending on the dimensions, weight, and delivery destination of the furniture.

Order Tracking

Once your purchase has been processed, you will receive an order confirmation email containing your order number, payment receipt, and logistics carrier details.
You can track your order status at any time by visiting the "Order Tracking" page on our online store and entering:

  • Your email address or phone number, along with

  • Your corresponding order number.

Terms of Liability

  • Damaged or Lost Items: If an item is confirmed lost in transit or arrives with damage, we will coordinate directly with the carrier and provide an appropriate resolution, such as a replacement or a full refund.

  • Shipping Modifications and Cancellations: You may request address updates or order cancellations before the order has been dispatched. Once the shipment is handed over to the carrier, modifications or cancellations cannot be executed mid-transit; you may follow our standard return process upon delivery.

  • Delivery Address and Customer Responsibility: It is the customer's responsibility to provide an accurate, complete, and deliverable street address at checkout. We are not liable for transit delays, misdeliveries, or return fees caused by incorrect address submissions or the recipient being unavailable to receive the package.

Delivery & Acceptance Guidelines

Furniture items can be substantial in size and weight:

  • Standard Curbside Delivery: Heavy or oversized furniture items may be delivered to the curb, driveway, or main entrance of your residential building.

  • Visual Inspection: Before signing the delivery receipt (if a signature is required by the carrier), please inspect the outer packaging for visible signs of damage, tears, or crushing. If noticeable damage is present, note it on the receipt before signing, or take clear photographs for reference.

Delivery Delays and Unforeseen Circumstances

While we make every effort to meet the stated delivery estimates, transit delays may occasionally occur due to severe weather events, carrier route congestion, public holidays, or unforeseen transport disruptions. If your order encounters an extended delay, we will actively assist in monitoring and tracking your shipment with the carrier.

Undeliverable and Refused Packages

If a package cannot be delivered due to multiple failed delivery attempts, an inaccurate address provided by the customer, or an unprompted refusal of the shipment upon arrival, the parcel may be returned to our facility. In these circumstances, the customer may be responsible for the actual return shipping costs incurred.

Contact Information

If you have any questions regarding your shipment, order status, or these terms, please contact us using the information below:

Address: 六本木住友不動産六本木グランド夕ワ一16-2, 港区, 東京都 1060032, Japan
Phone: +81 3-6438-5120
Email: support@garolorelia.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)